Are you confused or unsure about what kind of help you or your aging loved one is eligible for in the community?

Congratulations! You are among the many Canadians who find navigating the healthcare system overwhelming and even a little scary.  Many caregivers find the co-ordination role (similar to that of a case manager) the most stressful part of caregiving even though it takes less time than providing personal care or helping with other household tasks.

Let’s say, you think your Mom or wife is showing signs of memory loss but you aren’t sure if it is serious. Or you aren’t sure where to go to find out if it is some type of dementia.

Although finding out the answer to this question is very important, it only helps with one part of the issue. If it is memory loss, your Mom or wife’s ability to drive maybe affected, so is her self-care and feelings of safety in her home. Caring for someone with memory loss causes additional stress for family and this needs to be of top concern too.

Before you enter the healthcare maze, gather the following information:

What does your Mom or wife think she needs to stay independent in her daily life? Perhaps she is most worried about falling at night or perhaps she has mentioned that she is uncomfortable driving longer distances or appears to be more stressed when travelling.

What are her current health problems, in addition to the perceived memory loss?

Would your Mom or wife give permission to a trusted loved one to accompany her to a doctor’s appointment to be an extra set of ears?

What kind of support does she already receive and who is doing it? For example, she might have family in town that have her over for supper once a week or a neighbour or family friend may take her grocery shopping. Or she might be alone and struggling.

If your Dad is caring for your Mom, find out what support would help him.

What is her financial situation? Can she afford to pay for additional services?

Once you have a better sense on what your Mom or wife needs, your next step is to understand how she gets what she needs through the community she lives in.

Services are provided both publicly and privately. In this case, having your Mom or wife further assessed for her memory loss is best by bringing forward the concern with your Mom’s family physician.

The family physician makes the decision to refer her to Seniors Health through Island Health. Your Mom or wife would be visited by a team that included geriatric and psychiatry specialists to provide an assessment and recommend treatment plans. If she was unable to care for herself physically or is having difficulty with remembering to take medications, a direct referral could be made to Home and Community Care program to determine if she was eligible (based on a standard assessment) to receive community-based health services in her home. Services provided through the public stream may be subsidized depending on income.

It doesn’t end there. In fact, it is just the beginning. More advice to follow.

Wendy Johnstone is a geriatric case manager specializing as a consultant in family caregiving issues, seniors’ health promotion and issues surrounding the aging population. If you are looking for more information regarding caregiver tips and advice, would like to book a consultation or subscribe to Wendy’s weekly blog visit: http://www.keystoneeldercare.com/.

For more useful tips and tools for family caregivers check out Wendy’s new book,”Get Your Eldercare Affairs In Order:A Planning Organizer for Seniors and Family Caregivers” in either softcover or a pdf ebook. Can be purchased at www.keystoneeldercare.com/books/GetYourEldercareAffairsinOrder/

See all articles by Wendy Johnstone